Privacy Policy

Effective Date: Feburary 1, 2025

1. Introduction

Thank you for using Altera (“the App”). This Privacy Policy explains how Altera (“we,” “our,” or “us”) collects, uses, and shares personal information when you install or use Altera in connection with your Shopify store.

2. Information We Collect

  1. Store Information: When you install Altera, we automatically gain access to certain information from your Shopify account, such as store name, store URL, and contact details, as permitted by Shopify’s API.
  2. App Usage Data: We collect data regarding how you interact with Altera, including export/import logs, error messages, and associated metadata necessary to provide our service.
  3. Minimal Data Principle: We strive to store only the data necessary to operate and improve Altera, in line with Shopify’s Partner requirements.

3. How We Use Your Information

  1. Provision of Services: To enable export/import functionality, facilitate troubleshooting, and monitor usage for performance improvements.
  2. Communication: To respond to your inquiries, provide customer support, or inform you of important updates about Altera.
  3. Analytics: We may use aggregated, non-identifiable information for internal analytics to improve Altera’s performance and user experience.

4. Sharing Your Information

  1. Service Providers: We may share your data with third-party service providers who assist in operating Altera (e.g., hosting providers, logging services).
  2. Legal Obligations: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with legal processes, protect our rights, or investigate fraud.
  3. Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the transaction.

5. Data Retention & Deletion

  1. Retention: We retain your data only as long as necessary to provide our services and comply with our legal obligations.
  2. Uninstallation: Upon uninstalling Altera, we automatically delete your data from our systems within 48 hours in accordance with Shopify’s policies.
  3. Request Deletion: If you wish to request immediate deletion of your data before the 48-hour window, please contact us at support@getaltera.com.

6. Data Security

We use reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission or electronic storage is completely secure; thus, we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. If you wish to exercise these rights, please contact us at [Your Contact Email]. We will respond in accordance with applicable data protection laws.

8. Children’s Privacy

Altera is not intended for use by individuals under the age of 13 (or other age as required by local law). We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (e.g., via the App or email). Your continued use of Altera after such changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

Email: support@getaltera.com